As leaders look for ways to increase the productivity and performance of their team, the significance of regular feedback becomes more obvious. Daniel Coyle, in his book The Culture Code, writes about a type of feedback known as “magical feedback.” This feedback formula has the potential to inspire performance and employee engagement. According to Coyle, the nineteen-word phrase encapsulates the…
One of the best questions I’ve asked parents and teachers over the years was this: “If you had to do it over again, what would you do different?” I’ve received priceless pieces of advice, often borne out of regret. I know what I’d say. When it comes to connecting with kids or engaging students, I have one action I’d take…
What’s your definition of the word “failure”? For some people, failure is a mistake. For others, failure is missing a set goal. For others, failure is a constant state of being, a way of thinking about themselves and the world. Leaders see failure differently. J. Wallace Hamilton wrote, “The increase in [self-sabotaging behaviors] is evidence that many people are training…
Let’s face it: it’s harder than we thought it would be. A recent Pew Research Center poll revealed that most parents (62%) say that being a parent is harder than they expected, and more than one in four (26%) say it’s “a lot harder.” Unfortunately, those little tykes don’t come with an owner’s manual nor any training. Teachers feel the…
When leading people, there is a time to tell, teach, and coach; it’s essential to know the difference and when to use each to maximum effectiveness. Teaching is about you. Coaching is about others, and telling is about short-term action with limited results. Consider using the 80-10-10 plan. WHEN TO TELL (10%) 10% might even be a high estimate, but…
In each industry, you can usually find companies that stand out. If you run one of these stand-out businesses, your customers don’t just buy from you; they love you. They buy your T-shirts and stickers so they can declare to the world that they are associated with your company. They wait in long lines to be the first to have…
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